Refund policy
Last updated: September 27, 2026
We want you to be satisfied with your purchase from Ever Beauz. This policy explains when and how you may request a return, exchange, replacement, or refund.
Return window
You may request a return within 14 calendar days after the order is marked delivered by the carrier. To start a return, contact support@everbeauz.com with your order number, the item you wish to return, and the reason for the request.
If your return is approved, we will provide return instructions and the correct return address. Items sent without prior approval, or sent to the address shown on the original shipping label, may not be accepted. Approved returns must be shipped within 7 calendar days after we send the return instructions.
Return eligibility
To qualify for a return, an item must be:
- unworn, unused, unwashed, and unaltered;
- free from stains, odors, cosmetics, deodorant, pet hair, or other signs of use;
- returned with its original tags, hygiene seals, accessories, and packaging; and
- accompanied by the order number or other proof of purchase.
We may reduce or refuse a refund if the returned item has been used, damaged after delivery, or is missing material parts or packaging.
Hygiene-sensitive and non-returnable items
For health and hygiene reasons, the following items cannot be returned after their hygiene seal or protective packaging has been removed, unless they arrived damaged, defective, or incorrect:
- swimwear without the original hygiene liner intact;
- underwear, intimate apparel, and certain shapewear that directly contacts intimate areas;
- cosmetics, beauty products, press-on nails, adhesives, and similar products after opening or use;
- pierced jewelry or other hygiene-sensitive accessories; and
- gift cards.
Items clearly marked “Final Sale” on the product page before purchase are not eligible for change-of-mind returns. A promotional price alone does not make an item Final Sale.
Exchanges
We do not currently offer direct exchanges. The fastest option is to return the original item, if eligible, and place a new order for the preferred size, color, or product. We do not reserve inventory while a return is in transit.
Return shipping costs
For change-of-mind returns, including an unwanted item or an incorrectly selected size or color, the customer is responsible for return shipping and any related customs charges. Use a trackable shipping service and keep the receipt until the refund is completed.
If we sent an incorrect item, or the item arrived damaged or materially defective, contact us within 7 calendar days after delivery and include clear photographs of the item, packaging, and shipping label. After review, we will provide an appropriate remedy, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.
Original shipping charges are not refundable unless the return is caused by our error or required by applicable law.
Refunds
We will inspect the return after it arrives. If approved, we will issue the refund to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.
If more than 15 business days have passed since we confirmed that a refund was issued, contact support@everbeauz.com.
Order cancellation and address changes
You may request a cancellation or shipping-address change within 6 hours after placing the order. We will try to accommodate the request, but cannot guarantee changes after an order has entered processing, packing, or shipment.
Once an order has shipped, it cannot be cancelled and must be handled under this return policy. Customers are responsible for entering a complete and accurate delivery address. Additional shipping costs caused by an incorrect address, refusal, or failure to collect a package may be deducted from the refund where permitted by law.
Consumer rights
This policy does not limit any mandatory consumer rights available under the laws that apply to you. If local law provides stronger remedies for defective, misdescribed, or incorrectly supplied goods, those remedies continue to apply.
Contact: support@everbeauz.com