Shipping policy
Last updated: October 27, 2026
Fulfillment locations
For eligible US orders, select products are prioritized for fulfillment from our US warehouse when stock is available. Other products are shipped directly to customers from Mainland China by air parcel. Fulfillment depends on the product, destination, and warehouse availability; not every item ships from the US.
Order processing
Orders are normally processed within 3–7 business days after payment is confirmed. Business days exclude weekends and public holidays at the fulfillment location. Processing may take longer during product launches, promotions, peak seasons, or Chinese public-holiday periods.
If a product is offered for pre-order, its product page will state the estimated shipping date. When an order contains both in-stock and pre-order items, the order may ship together when all items are ready unless we state otherwise.
Estimated delivery times
For air parcels shipped from Mainland China, estimated transit times begin after the order has shipped:
- Japan: approximately 6–14 business days;
- United States: approximately 8–18 business days;
- other supported destinations: the estimate displayed at checkout, if available.
These are estimates, not guaranteed delivery dates. Customs inspection, carrier disruption, severe weather, holidays, remote destinations, incorrect addresses, and other events outside our reasonable control may cause delays.
US warehouse delivery
US warehouse delivery times depend on the destination and available service. Refer to any applicable estimate shown on the product page or at checkout, or contact support@everbeauz.com before ordering. No fixed US warehouse delivery timeframe is guaranteed.
Shipping charges
Available shipping methods, charges, and any free-shipping promotion are displayed at checkout. A free-shipping threshold applies only when it is expressly displayed for your market and order at checkout. The checkout amount and conditions shown when you place the order control if they differ from a general website announcement.
Customs duties and import taxes
Unless checkout expressly states that duties and taxes are included, product prices and shipping charges do not include destination-country customs duties, import taxes, consumption taxes, brokerage charges, or similar fees. These charges may be collected from the recipient by customs authorities or the carrier and are the recipient’s responsibility.
We cannot undervalue an order or mark a commercial purchase as a gift. If a customer refuses a shipment because of import charges, reasonable outbound shipping, return shipping, customs, or carrier fees may be deducted from the refund where permitted by law.
Tracking
When tracking is available, we will send a shipment confirmation email containing the tracking number. Tracking may take several business days to update after the label is created.
Delayed shipment
If we cannot ship within the time stated on the product page or order confirmation, we will provide an updated estimate when reasonably possible. Where required by applicable law, including applicable United States requirements, we will offer the choice to accept the delay or cancel the affected order for a refund.
Incorrect address, failed delivery, and unclaimed packages
Customers must provide a complete and accurate delivery address. Contact support@everbeauz.com as soon as possible if an address needs correction. We cannot guarantee a change after processing has begun.
If a package is returned because of an incorrect address, refusal, failure to pay import charges, or failure to collect it, we may refund the merchandise after the package returns to us, less reasonable non-refundable shipping and carrier charges where permitted by law.
Lost or damaged packages
For visible transit damage, contact support@everbeauz.com within 7 calendar days after delivery and provide the order number and photographs of the item, outer package, shipping label, and damage.
For a package marked delivered but not received, first check the delivery address, household members, neighbors, property management, safe locations, and the carrier. Contact us promptly if the package remains missing. We will assist with a carrier investigation, but a “delivered” scan does not automatically establish eligibility for an immediate refund.
Contact: support@everbeauz.com